Job details |
|||||||||||||||||||||||
|
Job Opportunity: Social Media Chat Support (Kuala Lumpur):Job description:Social Media Chat Support (Kuala Lumpur)» Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia» 09/05/2024Employer : Language Talent Solutions Sdn Bhd. Type: Full time Job Category: Customer Service
Job DescriptionSocial Media Chat Support - Mandarin (Customer Service)» Understand customer enquiries and respond via applicable channels: email, chat, and call backs » Understand customer enquiries and ensure they are answered or routed through the appropriate support channel » Manage customer escalations and ensure that these are answered, tracked, and escalated as required » Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes » Ensure all SLAs are met accordingly » Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied » Provide a high level of professionalism and competent customer service » Able to communicate effectively with customers in a friendly and polite manner following the processes » Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language income Package: RM 3,500 - RM 4,100 + RM500 (Complexity Allowance) + monthly KPI up to RM800 Rotational Shifts (weekends & public holidays) Monday to Sunday - 5 working days + 2 days off 24/7 working shift ( 8 hours + 1 hour break) Degree - No Cs practice Diploma - No Cs practice High School - 1 years CS practice VIEW EMPLOYER E-MAIL / APPLY FOR JOB Send application or enquiry: Language Talent Solutions Sdn Bhd. Company Profile Have your writing checked and edited for both grammar and style from only RM6 : cover letter, resume, advert, signboard, banner, poster, brochure, memorandum, article, product description, manual, thesis, etc. . Skills:
|
|||||||||||||||||||||||
|