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Job Offer: Mgr, CE Solution Architect: Hong Leong Bank Berhad

Job description:

Mgr, CE Solution Architect

    income:  Competitive
    Job location:  Kuala Lumpur, Malaysia
    Employment Type:  Permanent, Full time
    Employer :  Hong Leong Bank Berhad
    Updated on:  07 Dec 17

Mgr, CE Solution Architect
Job Purpose Summary
To research, solution, drive and manage delivery of new age customer practice technology initiatives in Hong Leong's Customer practice department with a goal to improve customers' banking practice with Hong Leong Bank via technology.

Key Responsibilities and Accountabilities
• Responsible to derive and come up with solutions to meet/solve CX requirements/problems.
• Co-ordinate and manage CX initiatives through the entire development lifecycle.
• To be involved in brain-storming sessions to ascertain future customer practice directives.
• Able to articulate and visualize customer journeys and technical solutions into visually effective power point slides.
• Work with the Project manager to ensure that all documentation, processes and methodologies used in the various phases of system development and implementation are in conformity with the Bank's standards.
• contact with business users, internal teams and business partners drive solution workcapability.
• Drive technical and functional meetings with business users, technology partners and project stakeholders to achieve an outcome for customer practice resolutions.
• Constantly looking for potential technologies and technology partners to fulfill/improve CX initiatives.
• Study and research into new technologies and its impact on the banking and customer practice and how Information technology can be applied into the Hong Leong bank environment.
• Always ready to get their hands dirty and do some development work or setup Proof-of-Concepts.
• Keep up to date with the latest financial technology trends.
• contact with multiple business partners and evaluate proposals and solutions, the outcome of which to derive a recommended solution to satisfy the CX initiative.
• To maximize the use of current deployed technologies to improve customer practice or achieve operational efficiency.

Organizational (organizational responsibilities)
• Must meet all the department's KPI set for the Customer practice Technology team.

Jobholder Requirements
• Bachelor's degree or Diploma in Information Systems, Information Technology, or Computer Science from an accredited college or university.

• Minimum 7 years practices in the following:
o Enterprise Information technology solution presales/consulting.
o Solution architecting cutting across multiple applications.
o Hands on design, development and implementation of enterprise solutions.
• leadership abilities practice has an added advantage.
Special expertise
• Excellent command in English both spoken and written mandatory.
• Highly independent with good creative, analytical and troubleshooting expertise.
• Possesses the spirit to try and master new/unfamiliar solutions without the need for training.
• Quick learner with a sharp mind and aptitude for technological innovation.
• Detail-oriented - must be able to consider all aspects in detail when considering a solution.
• Data-oriented - must be able to research and gather data to validate solution recommendations.
• Go-Getter - willing to go the extra mile with a strong work ethic; self-directed and resourceful.
• Timeline driven and able to work under pressure with a clear mind.
• Excellent with power point with the capability to create visually appealing slides with clear message presentation.
• Knows how to handle MS Word and Excel.
• Must possess expertise in Information technology infrastructure which includes:
o Server infra
o Operating systems
o Databases
o Network
• Technical practice in one or more of the following is a must:
o Contact Centre solutions
o CRM solutions
o Analytics solutions
o Marketing and branding solutions
• practice in the following will be an added advantage:
o Artificial Intelligence
o Virtual/Augmented Reality
o Visual and Speech analytics
• expertise in programming languages is an added advantage.

Certification/Licensing Requirements

• Candidates with Presales/Principal/Architecture Consulting certificates has and added advantage.


Job Category: Broadcast/Publishing [ View All Broadcast/Publishing Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Kuala Lumpur Kuala Lumpur
Address: Kuala Lumpur
Company Type Employer
Post Date: 12/07/2017 / Viewed 6 times
Contact Information
Company: Hong Leong Bank Berhad

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