MENU
   
Welcome!! Register or Login

    Job details


Job Offer: Customer Care Executive:Sudong Sdn Bhd (Malacca Contact Center)

Job description:

Customer Care Executive

Sudong Sdn Bhd (Malacca Contact Center)

located: Malaysia(Malacca)
Posted on 9 Jan 2018

Job Description

QUALIFICATIONS & practice

Min. Qualification: 
    Certificate/ Diploma/ Degree in Business Administration Management or any related discipline from a JPA recognized college or university.
    Min. practice: 2 year’s previous management practice and attended significant management development training courses in related industry.
MAIN tasks & RESPONSIBILITIES

The consumer Customer Contact Centre provides the primary contact of support for the consumer customer.  The Team Leader will be required to provide leadership abilities and support to their respective team to enable the development of a highly motivated team that will assist the department in achieving company goals and delivering superior customer service to our customer base.
 
leadership abilities

    Provide the team with clear objectives for group and individual performance and support this with regular and constructive feedback through quality assurance and one to one performance appraisals.
    Manage the attendance and punctuality of the team through documentation, communication and feedback.
    Provide continuing coaching, counselling and performance reviews to all team members.
    Lead by example, this includes taking calls, displaying initiative; ensuring team has current information and knowledge of procedures. 
Work Management
    Implement and monitor everyday work schedules and rosters which ensure commitments made to both internal and external customers are met and are aligned to SingTel’s values and objectives.
    Review workflow and procedures to ensure productivity and to accommodate new products and services. 
Liaison
    Work co-operatively with Customer Service Managers and other Team Leaders to achieve company objectives.
    contact with those divisions within SingTel providing operational support
OBJECTIVES

The primary focus for the Team Leader will be to provide a quality of leadership abilities that encourages and enables the CSO to exceed customer expectations on a continuous basis, and achieve personal and department goals.
 
The Team Leader should actively pursue the establishment of a culture which emphasis the need to provide superior levels of customer service and to manage commitments made to the customer either by the representative or the company.
 
The Team Leader must be proactive in finding solutions to the day.

CORE COMPETENCIES REQUIRED IN THIS JOB
    Functional knowledge of sales and marketing principles.
    Exposure to call monitoring in a call centre environment.
    Demonstrate analytical / planning and decision making expertise
    Functional knowledge of business principles and operations.
    Proven track record of meeting / exceeding current objectives essential.
    Thorough knowledge of the Mobile / Fixed / Paging products and market is essential.
    A demonstrated commitment to the SingTel values.
    High tolerance level s and capability to handle high volumes of customer problems.
    Computer literate - Windows, Word, Excel, PowerPoint, and CSI.
KNOWLEDGE, expertise & ATTITUDE
    Proven people management expertise in a similar environment to SingTel is desirable.
    Able to work with minimal supervision.
    Excellent interpersonal expertise with flexible approach to working in a team
    Rostering and Manpower planning expertise.
    Sound administrative and motivational expertise.
    High level oral and written communication expertise.
    Interview expertise are desirable.
    High learning curve.
WORKING RELATIONSHIP
    Able to relate and communicate well with all levels of Management. i.e., superiors, peers, and subordinates.
PHYSICAL CONDITION
    Of sound health
CONTACTS – TYPE & LEVEL
    Contact with internal/ external customer/client and associate parties with SIN counter part would be an added advantage.  Good networking with peers from the call centre industry and customer service field would beneficial to a wider scope in Operations.
 

Company Details

Sudong Sdn Bhd (Malacca Contact Center)

Level 9, Tower B, Jaya 99No 99, Jalan Tun Sri Lanang
Malacca City
75100 Malacca
Malaysia
http://info.singtel.com/

Subscribe

Do you want to be part of Asia's leading communications group?

Come and join our dynamic team in one of the most sophisticated and exciting working environment.

Welcome to Sudong Sdn Bhd, a subsidiary company of Singapore Telecommunications Limited.

ApplySave

Skills:

Job Category: Broadcast/Publishing [ View All Broadcast/Publishing Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Malacca Malacca
Address: Malacca
Company Type Employer
Post Date: 01/09/2018 / Viewed 61 times
Contact Information
Company: Sudong Sdn Bhd (Malacca Contact Center)


Apply Online

Job Category:
Job Location:   
Enter Keywords (e.g. Consultant, IT):