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Job Offer: Customer Service Associate - Japanese Speaking:Sutherland

Job description:

Customer Service Associate - Japanese Speaking


located: Malaysia(Federal Territory/Kuala Lumpur)
Posted on 13 Jan 2018

Job Description

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved practices that their customers can feel.

As a Customer Service Associate , you will provide first class customer service to clients via phone and e-mail. You are also expected to:

KEY Job responsibilities:
    Assist customer concerns in English or Japanese (Nihonggo) via phone or email;
    Use provided tools and resources to resolve customer issues;
    Adhere to client-defined processes and procedures and company policies;
    Meet or exceed minimum requirements for productivity, availcapability and quality requirements;
    Meet pre-determined targets; and
    Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken. MINIMUM Appropriate qualifications:
    Valuable work practice
    Earned a Bachelor’s Degree or Passed 12 STD
    Working expertise on Microsoft Office applications
    Excellent English and Japanese (Nihonggo) written and speaking communication expertise
    Strong Customer Service expertise

Company Details


Level 12A, Tower 2, Avenue 5, The Horizon 2, Bangsar South CityJalan Kerinchi
59200 Federal Territory/Kuala Lumpur


Established in 1986, Sutherland Global Services is a global provider of process transformation services. We offer an integrated portfolio of analytics-driven Information technology services, back-office and customer facing solutions that support the entire customer lifecycle. We are one of the largest process transformation companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals and has locations across the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, UAE, and United Kingdom. For more information, visit



Job Category: Broadcast/Publishing [ View All Broadcast/Publishing Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Kuala Lumpur Kuala Lumpur
Address: Kuala Lumpur
Company Type Employer
Post Date: 01/13/2018 / Viewed 78 times
Contact Information
Company: Sutherland

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