Job details |
|||||||||||||||||||||||||||
|
Job Offer: Operations Trainer - Vietnamese Literate:Job description:JOB DESCRIPTIONThe function of a Trainer is to provide training and coaching support across a wide variety of skills including initial job skills, technical and systems training, call-handling skills and management and development training. The function will require prosperous candidates to lead the enhancement of the customer and employee practice through the provision of exceptional training and development.» Design effective training programs » Prepare training materials » Conduct training and refreshers » Support and mentor new employees » Conduct evaluations to identify areas of improvement » Monitor, analyse & audit trainees’ performance and call out any unusual trends » Identify training needs by working with operations team and QA. A. Minimum Education Requirement • Degree in any discipline B. Minimum significant Work practice • 3 years customer service practice with minimum 2 years training practice C. Minimum Training Required • Fast learner and independent D. Skills • Minimum bi-lingual proficiency, tri-lingual and above is preferred. • Language proficiency in Vietnam and English is mandatory E. Preferred Qualifications • Proven practice as corporate trainer • knowledge of effective teaching methodologies and tools • availability to keep abreast of new techniques in corporate training • Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset • Phenomenal communication, presentation and public speaking skills • Organizational and time management abilities • Critical thinking, analytical and decision making abilities" WORK LOCATION View larger map / directions View larger mapAddressOne Precinct Lengkok Mayang Pasir Bayan Baru Bayan Lepas Penang MalaysiaCOMPANY SNAPSHOTAverage Processing Time13 DaysRegistration No.1194708KIndustryCall Center/IT-Enabled Services/BPOWebsitehttps://www.teleperformance.com/en-us/Telephone No.046135800Facebook Fan Pagehttps://www.facebook.com/TeleperformanceGlobalCompany SizeMore than 5000 EmployeesWorking HoursDepends on clientsDress CodeCasual but respectful of clients' preferenceBenefitsMedical, Miscellaneous allowanceSpoken LanguageEnglishCOMPANY PHOTOS»» » » » » » COMPANY OVERVIEWTeleperformance is the global leader in outstanding customer practice.We are the worldwide leader in Omnichannel customer practice. We’ve been providing superior customer care services for leading companies all over the world since 1978, with skills in many markets and verticals. We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence. With a large global footprint, we bring together best practices and practice from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer practice wherever you need us. We are moved by passion. Information technology defines us. Information technology motivates us. Information technology moves us forward. And Information technology is part of everything we do. WHY JOIN US?» Teleperformance is a people centric company that cares for its people» Tremendous growth prospects in Malaysia with Penang as the first site in the country » Opportunity to work with many famous global brands » Excellent & vibrant work environment » Gateway to work in 65 other countries where Teleperformance is present Skills:
|
|||||||||||||||||||||||||||
|