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Job Opportunity: Fraud Analyst: OCBC Bank (Malaysia) Berhad

Job description:

Fraud Analyst

    income:  Competitive
    Job location:  Kuala Lumpur, Malaysia
    Employment Type:  Permanent, Full time
    Employer :  OCBC Bank (Malaysia) Berhad
    Updated on:  16 May 18

Fraud Analyst
functions & responsibilities

• Perform outbound calling to cardholder to confirm transactions or dispute handling
• To handle blocking/ uplifting of blocked cards and perform card replacement
• To conduct investigation on dispute cases and follow ups on unauthorized transactions from end to end
• Work closely with Card Ops, SG counterpart and Contact Centre on customer dispute issues
• Perform report checking
• Any other adhoc tasks that may be required due to Fraud Changing Environment
• Able to handle complaints and provide solutions to customers relating to fraud
• Ensure compliance for internal and external guidelines

Qualifications
Requirements:

• Degree holder
• Positive attitude, self-motivated and able to work with minimal supervision as well as the occasional long hours
• Team player, able to communicate effectively and good interpersonal expertise
• Able to meet deadlines
• Strong written communication expertise, including the capability to handle complaints
• High personal integrity

Skills:

Job Category: Broadcast/Publishing [ View All Broadcast/Publishing Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Kuala Lumpur Kuala Lumpur
Address: Kuala Lumpur
Company Type Employer
Post Date: 05/16/2018 / Viewed 30 times
Contact Information
Company: OCBC Bank (Malaysia) Berhad


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