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Job Offer: Premium Banker - Ipoh Road: HSBC Bank (M) Berhad

Job description:

Premium Banker - Ipoh Road

    income:  Competitive
    Job location:  Kuala Lumpur, Malaysia
    Employment Type:  Permanent, Full time
    Employer :  HSBC Bank (M) Berhad
    Published:  16 May 18

Premium Banker - Ipoh Road
Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and practice the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and compensates that will take you further.

Retail Banking and Wealth Management leverages HSBC's global retail banking skills and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer practice and deliver market leading retail banking and wealth management solutions.

We are currently seeking an ambitious individual to join our Retail Banking and Wealth Management team in the function of Premium Banker working together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities
    Achieve your personal RBWM performance metrics.
    Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face or at the telephone.
    Effective use of tools and information to drive customer service delivery and RBWM performance.
    In conjunction with your wider team build a high personal and corporate profile in the community in which you are located.
    Establish and agree customer contact strategies in line with Group operating models.
    Fully utilise and input to Customer Relationship Management data, ensuring all customer information is complete and kept up to date. Ensure Direct channels are fully utilized by the customer
    Take ownership for the reason for the customer visit to HSBC and deliver an effective solution.
    Work with the wider team to deliver the Branch RBWM Performance. measures and plan to support the multi channel customer journey.
    Deliver to published Service Level Agreements and customer standards.
    To work as part of an integrated branch management team to ensure, standards and are met and operating models delivered.
    Proactively support others through direct and indirect actions beyond activities particular to this function.
    Actively promote the use of direct channels to the customer.
    Ensuring that sales & operations are undertaken in conformity with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines.

    A minimum of bachelor's degree in any related field.
    At least 1 year of practice in banking or financial products, not necessary to be in cards.
    Proven capability in building strong customer relationships in a multi-channel environment.
    capability to analyse financial priorities and influence customers to take appropriate action to meet their needs.
    A full knowledge of HSBC's Credit Policy and Lending Guidelines.
    A broad knowledge of financial planning and defining customer needs.
    A full knowledge of the needs of the mid-market customer segment in general.
    A full knowledge of the referral processes.
    A full knowledge of the Advance Proposition.
    Excellent relationship skills.
    Customer driven with a strong focus on quality of service.
    Proven capability in making lending decisions in conformity with bank policy and guidelines.
    A clear knowledge of how value is created within the Premium segment, both for customers and the bank.
    Only Malaysians are encouraged to apply.


Job Category: Broadcast/Publishing [ View All Broadcast/Publishing Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Kuala Lumpur Kuala Lumpur
Address: Kuala Lumpur
Company Type Employer
Post Date: 05/16/2018 / Viewed 17 times
Contact Information
Company: HSBC Bank (M) Berhad

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