Welcome!! Register or Login

    Job details

Offer: Client Service Mgr, PiB and BB (Retail Banking / Frontline Sales and Service / Customer Servi: Standard Chartered Bank Malaysia Berhad

Job description:

Client Service Mgr, PiB and BB (Retail Banking / Frontline Sales and Service / Customer Service / J216)

    income:  Competitive
    Job location:  Johor Bahru, Johor, Malaysia
    Employment Type:  Permanent, Full time
    Employer :  Standard Chartered Bank Malaysia Berhad
    Updated on:  17 May 18

Client Service Mgr, PiB and BB (Retail Banking / Frontline Sales and Service / Customer Service / J216)
Introduction 1
Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise - here for good. See our Brand and Values


ETB Servicing
繚 To ensure all periodic & trigger events are reviewed and completed timely.
繚 To follow up with RM/ Branches/ Stakeholders on deficiencies or decision timely.
繚 Communicate effectively and efficiently with customers/ stakeholders to obtain needed CDD information.
繚 Tracking and monitoring till the process is completed.
繚 Ensure all tasks are performed in conformity with the documented processes.
繚 Maintain high quantity and quality rates of production.
1. Fulfillment (remote & in person)
    To assist Priority Banking clients with fulfilment of sales, including all necessary documentation and paperwork related to CDD.
2. Service (remote & in person)
    Assist Priority Banking clients with all service and transaction requests
    Interface with middle or back office teams to complete service requests
3. Other administrative support tasks (remote & in person)
    Assist Relationship Managers with any administrative support for updating CDD, monitoring and managing client's credit situation, migrating clients in and out of Priority 4. Financial Contribution 繚 avoidance of frauds & losses.
繚 Control costs.
繚 Generate revenue/fees

5. Compliance and Money Laundering responsibilities 繚 Ensure compliance with Group's standards and regulatory requirements pertaining to Money Laundering and CDD.
繚 Participate in and/or support the Bank's effort in combating money-laundering activities.
繚 Exercise due care and diligence on matters related to Money Laundering and CDD in day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, client communication, implementing new requirements, updating and revising operating procedures, acquiring significant knowledge and training, and providing support to superiors.

繚 Acquiring referrals from Individual client

繚 Support clients on any client-initiated needs

繚 Delivering on service requests and resolve with the agreed TAT

繚 Update CDD

繚 Managing Client's CDD status


繚 Excellent Computer expertise
繚 Work under pressure, smart and effectively.
繚 Good planning and organisation expertise.
繚 Good in interpersonal and communication expertise.
繚 To outserve customers in service delivery and be the Best International Bank
繚 To create consciousness and influence customers in using direct channels / automation
繚 To maintain a high standard of customer service quality
繚 To exceed customers' expectation and delight them
繚 Practice the Brand Values at all times
繚 Zero complaints on PiB service quality
繚 Self-motivated to work with minimum supervision
繚 Good communication expertise and a high level of patience and knowledge
繚 Good knowledge of Compliance and Audit

Knowledge Broadening
繚 Enhance knowledge on multiple priority products
繚 Market and competition knowledge

Client Engagement
繚 Soft expertise for client handling
繚 Stakeholder engagement expertise
繚 Objection handling
繚 Client training on digital solutions

Journey Completion
繚 capability to deal with problems and close issues without handover
繚 Priority CDD set up for client type

Policies & Procedures
繚 ABM rules / Bank Negara FEA regulations
繚 Branch Operations Manual (WEBOM) / MIC / group circulars / bank policy and tariff of charges

Proposition 1 - A diverse culture
We are committed to building a culture that fosters a diverse and inclusive environment that's free from bias, where everyone can realise their full potential and make a positive contribution. This is just one of our values that is expressed in our brand promise - here for good. Apply Now...

Proposition 2 - compensateing good performance
To us, good performance is about much more than turning a profit. It's about showing how you embody our core values and mantra - here for good. And if you perform well consistently, we'll give you the compensates you deserve. Are you looking for a career that can expand your horizons? We have one..

Proposition 3 - Career development
If you're a bright mind with big ambitions, we'll actively encourage you to fulfil your potential. Thanks to our rich and varied international footprint, we can offer exciting opportunities working across different countries and cultures. Apply Now and take the next step in fulfilling your potential.


Job Category: Broadcast/Publishing [ View All Broadcast/Publishing Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Johor Bahru Johor
Address: Johor Bahru
Company Type Employer
Post Date: 05/17/2018 / Viewed 14 times
Contact Information
Company: Standard Chartered Bank Malaysia Berhad

Apply Online

Job Category:
Job Location:   
Enter Keywords (e.g. Consultant, IT):