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Offer: Client Service Exec, Branch (Retail Banking / Frontline Sales and Service / Customer Service : Standard Chartered Bank Malaysia Berhad

Job description:

Client Service Exec, Branch (Retail Banking / Frontline Sales and Service / Customer Service / J507)

    income:  Competitive
    Job location:  Johor Bahru, Johor, Malaysia
    Employment Type:  Permanent, Full time
    Employer :  Standard Chartered Bank Malaysia Berhad
    Updated on:  17 May 18

Client Service Exec, Branch (Retail Banking / Frontline Sales and Service / Customer Service / J507)
Introduction 1
Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise - here for good. See our Brand and Values

JOB PURPOSE

1. Direct and co-ordinate client service activities of the branch to ensure smooth running of operations and maintain a high service standard within turnaround time.
2. Provide high quality service to all client at all times and avoid service failure recurrence
3. Ensure effective complaint management
4. Ensure efficient management of client migration towards ABL and digitalization.
5. Assist BSSM with AOF checking.
6. Proactively refer business to sales.
KEY RESPONSIBILITIES

Projection of a Positive Image
Always ensure a professional and neat image in the bank Maintain cleanliness / appearance of branch equipment & facilities
Business Acquisition
Expand business from existing client relationships Refer potential cross -sell clients to sales staff
Client Account Servicing
Provide support for all Bank Divisions (corporate/commercial, etc.) activities Provide on-going account maintenance support Support Client Retention Management
Client Information & Assistance
Provide financial services related information Solve client's problems/inquiries Monitor & support the collection / maintenance of high quality client information, thus re-enforcing the importance of data quality to the bank's success
Financial Contribution
Prevent Frauds & Losses Control of costs Generate revenue/fee earnings
Compliance and Money Laundering responsibilities
繚 Ensure compliance with Group's standards and regulatory requirements pertaining to Money Laundering and CDD.
繚 Participate in and/or support the Bank's effort in combating money-laundering activities.
繚 Exercise due care and diligence on matters related to Money Laundering and CDD in day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements , updating and revising operating procedures, acquire significant knowledge and training, and providing support to superiors.

Others
Staff training / motivation / career development / regular appraisals Ensure that proper internal controls and efficiency are maintained and that tasks are conducted in conformity with established procedures in order to prevent frauds and losses To relief other CSE from time to time & whenever required
KEY MEASUREABLE

To retain & expand business To assist /resolve account maintenance/ transactional/ product/ service issues To provide/ obtain full co-operation from the significant authorities / units in resolving operational/ service issues needs To Communicate on issues pertaining to client service with a view to resolve within the agreed TAT/ service level agreement To maintain a professional image at all times To rectify discrepancies /errors


TALENT

繚 Excellent Computer expertise
繚 Work under pressure, smart and effectively.
繚 Good planning and organisation expertise.
繚 Good in interpersonal and communication expertise.
繚 To outserve customers in transactional and service delivery to be the Best International Bank
繚 To create consciousness and influence clients in using direct channels / automation
繚 To maintain a high standard of customer service quality
繚 To exceed clients' expectation and delight them
繚 Practice the Brand Values at all times
繚 Zero complaints on branch service quality
繚 Self-motivated to work with minimum supervision
繚 Good communication expertise and a high level of patience and knowledge
繚 Good knowledge of reconciliation /investigation practices
KNOWLEDGE AND expertise

繚 Verbal and written communication
繚 Interpersonal and complaint handling expertise
繚 Good service attitude
繚 Team-player
繚 Bank's product knowledge
繚 knowledge of policies and procedures
繚 ABM rules / Bank Negara FEA regulations
繚 Branch Operations Manual (WEBOM) / MIC / group circulars / bank policy and tariff of charges
繚 General knowledge of our infrastructure to enable effective handling of walk-in enquiries /emails / client handling

Proposition 1 - A diverse culture
We are committed to building a culture that fosters a diverse and inclusive environment that's free from bias, where everyone can realise their full potential and make a positive contribution. This is just one of our values that is expressed in our brand promise - here for good. Apply Now...

Proposition 2 - compensateing good performance
To us, good performance is about much more than turning a profit. It's about showing how you embody our core values and mantra - here for good. And if you perform well consistently, we'll give you the compensates you deserve. Are you looking for a career that can expand your horizons? We have one..

Proposition 3 - Career development
If you're a bright mind with big ambitions, we'll actively encourage you to fulfil your potential. Thanks to our rich and varied international footprint, we can offer exciting opportunities working across different countries and cultures. Apply Now and take the next step in fulfilling your potential.

Skills:

Job Category: Broadcast/Publishing [ View All Broadcast/Publishing Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Johor Bahru Johor
Address: Johor Bahru
Company Type Employer
Post Date: 05/17/2018 / Viewed 13 times
Contact Information
Company: Standard Chartered Bank Malaysia Berhad


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