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Job Opportunity: MYS CTSM PG - Cash & Trade Processing Intermediate Analyst: Citigroup Transaction Services (M) Sdn Bhd

Job description:


    income: Competitive
    Job location: George Town, Pulau Pinang, Malaysia
    Employment Type: Permanent, Full time
    Employer : Citigroup Transaction Services (M) Sdn Bhd
    Updated on: 2018-05-17

MYS CTSM PG - Cash & Trade Processing Intermediate Analyst


MYS CTSM PG - Cash & Trade Processing Intermediate Analyst
   Primary Job location: Malaysia,Pulau Pinang,George Town
   suitable education Bachelor's Degree
   Listing Function: Operations
   Schedule: Full-time
   Shift: Day Job
   Employee Status: Regular
   Travel Time: No
   Listing ID: 18030002

Job detail
    The main responsibilities will be to proactively manage and provide governance oversight on the vendors for cards operations and also acting as a point of escalation for countries. In addition, the function requires the person to drive digitization and optimization initiatives and follow through on solutions to a logical closure
    Governance & Management of Payments team at outsourced service provider
    Governance & Management of ISA (Information Security Administration) team at outsourced service provider
    End to End Process Owner of Payments process in the region including in-country processing teams
    Represent Asia and get things done for Asia on Global forum for operations initiatives
    Work with Implementation Team, support the client transition from implementation into BAU
    Undertake regular Service Reviews with Countries and Vendors, identifying opportunities for improvement and owning the resolution of any resulting issues
    Day-to-day problem resolution, escalation and productivity management
    Identify areas for digitization and optimization. Implement and support the digitizing initiatives
    Identify trends and carry-out frequent analysis to ensure smooth operation of the cards program and related projects such as digitization and robotics
    Practice effective continuous process improvement across Operations, Product and Vendors to reduce errors, bottlenecks and ultimately costs
    Monitor SLAs, service quality and fraud levels
    To own and manage distinct projects and initiatives to drive the level of client and customer satisfaction

Qualifications
    Cards product and system expertise will be an advantage
    expertise of project methodology and best practices
    Operations practice
    Analytical, highly numerate, detailed oriented & methodical
    Skilled with MS Office, particularly MS Excel
    capability to work under tight deadlines and multi-task
    Excellent English communication expertise (verbal & written) & capability to communicate at all levels
    capability to work across functions and across geographical boundaries
    Self-motivated and demonstrates high level of initiative

Skills:

Job Category: Broadcast/Publishing [ View All Broadcast/Publishing Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: George Town, Pulau Pinang, Malaysia, Other
Company Type Employer
Post Date: 05/17/2018 / Viewed 13 times
Contact Information
Company: Citigroup Transaction Services (M) Sdn Bhd


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