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Job Offer: Service & Performance Oversight Executive: HSBC Bank (M) Berhad

Job description:

Service & Performance Oversight Executive

    income:  Competitive
    Job location:  Kuala Lumpur, Malaysia
    Employment Type:  Permanent, Full time
    Employer :  HSBC Bank (M) Berhad
    Updated on:  13 Jun 18

Service & Performance Oversight Executive
Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and compensates that will take you further.

HSBC Amanah Takaful (INMY) leverages the HSBC Group's international practice and skills in Islamic finance to offer a wide variety of innovative and accessible Family Solidarity and General Takaful products to both consumers and corporate customers all over Malaysia.

We are now inviting qualified individuals to join our Amanah Takaful team in the function of Service & Performance Oversight Executive.

Reporting to the Manager, Service & Performance Oversight, this function will require the jobholder to assist the Line Manager in leading the customer service team within INMY and our partners to ensure that the service provided is aligned to the business vision and strategy. He/She is responsible to develop, implement and improve the Enquiry/Complaint SLA, ensuring proper resolution and responses are in place before closure and work cross-functionally to provide feedback for improvement and operational efficiency and assist in any ad-hoc tasks assigned from time to time.

Principal Responsibilities
    Ensure maximization & efficient utilization of resources within ICOE operations
    Work towards achieving team's financial budget whilst contributing to cost savings
    Improve complaint index & complaint resolution SLA
    Work cross functionally to develop plans and resolve issues
    Share best practices
    To reduce the number of enquiries/complaints against total number of policies in force
    Improve controls, complete audit plans and minimize operational loss/compliance breaches
    Establishing complaints/enquiries policies, procedures & other service standards to ensure compliance with statutory, Group's guidelines and Shariah principles.
    Assist the INMY CSEM Secretariat with customer exit management.

    Bachelor Degree in any field
    Minimum of two to five years' significant work practice
    Strong verbal and written communication skills - must be able to communicate effectively both internally within INMY and regionally with Group executives
    Good customer service skills
    Good interpersonal skills - capability to interact well with all levels of staff in HSBC Group.
    Strong skills in Microsoft Office tools (Excel, Words and PowerPoint).


Job Category: Broadcast/Publishing [ View All Broadcast/Publishing Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Kuala Lumpur Kuala Lumpur
Address: Kuala Lumpur
Company Type Employer
Post Date: 06/13/2018 / Viewed 225 times
Contact Information
Company: HSBC Bank (M) Berhad

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