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Job Opportunity: Manager, Process Improvement & Projects:

Job description:

JOB DESCRIPTION

Process Improvement
    Responsible for defining, creating, reviewing and maintaining a complete process catalogue and working with stakeholders across the organization to define, document, review, and improve operational workflows in Contact Centre
    Working at a strategic level and on a peer to peer basis with key stakeholders across the bank, and on a ‘on the ground’ basis with internal stakeholder on continuing business process improvements.
    Responsible for measuring process output, performing analysis to identify long term and quick-win enhancements.
    Inspire and influence key stakeholders to significantly improve customer satisfaction by adopting innovative methods of business improvement 
 
Project Management
 
    Develop and manage realistic and comprehensive project plan (people, process and technology) that delivers the objectives.
    Facilitate day to day coordination and act as a liaison between assigned project resources, project delivery owner and key stakeholders.
    Holding project members accountable to timely completion of quality deliverables and milestone.
    Able to translate business objectives into a coherent set of processes.
    Priortise activities to make the best use of the department’s resources and working with operational teams to implement the changes with minimal impact on business operations.
Key Responsibilities and Accountabilities
    Develop and manage realistic and comprehensive project plan (people, process and technology) that delivers the objectives.
    Facilitate day to day coordination and act as a liaison between assigned project resources, project delivery owner and key stakeholders.
    Holding project members accountable to timely completion of quality deliverable's and milestone.
    Able to translate business objectives into a coherent set of processes.
    Prioritize activities to make the best use of the department’s resources and working with operational teams to implement the changes with minimal impact on business operations 
Jobholder Requirements
 
Qualification and practice
 
    Professional or tertiary qualification with 10 years related working practice.
    Proven track record of working in Transformation/Improvement Projects, preferably in Banks or Contact Centre’s, with evidence of leading process definition & improvement activities.
    Industry standard qualification such as Lean Six Sigma with minimum Green Belt Certification and expertise of one or more of the following: Project Management, Change Management Methodologies like PMP, Prince2, would be a plus.
    Strong interpersonal, people management, influencing and communication expertise.
    Analytic thinking and well verse with Microsoft Office Utilities and other computing expertise.
  Special expertise
 
    An Excel wizard would be a plus and skilled in Words, Power Point.
    Good in English communication and writing expertise
    Able to communicate and work with a wide variety of people
    Passionate about statistics and data
    Must have a strong passion in exploring new technology & digitalization

WORK LOCATION View larger map / directions View larger map

Address

Menara Hong Leong, No 6 Jalan Damanlela, Bukit Damansara, 50490 Kuala Lumpur

COMPANY SNAPSHOT

Average Processing Time

More Than 2 Weeks

Registration No.

97141-X  

Industry

Banking/Financial Services

Facebook Fan Page

https://www.facebook.com/HongLeongBank

Company Size

More than 5000 Employees

Working Hours

Regular hours, Mondays - Fridays

Dress Code

Business (e.g. Shirts)

Benefits

Medical, Loans, Dental

Spoken Language

English

COMPANY PHOTOS

   
   
   

COMPANY OVERVIEW

Opportunity is never lacking in our progressive and forward-thinking Bank. Growing from strength to strength as one of Malaysia's leading financial institutions, there will always be new grounds explored and fresh, untapped possibilities in the employment arena. In this area, our scope is potentially many times bigger as Hong Leong Bank is part of a large conglomerate. We are currently opening up our doors for performers who can impress us with their talents and take advantage of our competitive remuneration package, personal development programmes and challenging career paths.
 
HONG LEONG GROUP PERSONAL DATA POLICY
 
Hong Leong Group use personal data in conformity with the Hong Leong Group Privacy Notice (New candidates) which can be found at  http://www.hongleong.com.my/HLG_Privacy_Notice_New_candidates.pdf
 
By providing to us your personal data, you hereby consent to the processing of your personal data with the said Privacy Notice.

WHY JOIN US?

    We are pursuing highly-motivated individuals to join us
    We offer attractive remuneration package and good opportunity to career development to the prosperous candidates.
    Our company is a fair work-life balance which give our employee an oppurtunities for enhanced learning and our core business activities is improving others' lives through our work and services
    We have a creative and innovative corporate culture that help our employees thrive - we work hard and play hard!

Skills:

Job Category: Creative Arts/Media [ View All Creative Arts/Media Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Kuala Lumpur Kuala Lumpur
Address: Kuala Lumpur
Company Type Employer
Post Date: 08/10/2018 / Viewed 34 times
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