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Offer: Order Fulfilment Specialist:

Job description:


Within the Xilinx Customer Operations team, the Order Fulfilment Specialist is responsible for end to end order management from order processing to delivery and ensuring transactions in between are SOX and operationally compliant. 
Job Job responsibilities:
    Looking for a self-motivated, customer service oriented person to be part of a team within the Transaction Hub
    The Order Fulfilment Specialist will be required to manage the full spectrum of the order cycle, processing in a timely and accurate manner to ensure flawless execution within the Xilinx supply chain
    The Order Administrator will also be expected to contribute to improving processes and driving system changes
Specific areas of responsibility include:
    Process new orders and order changes within set service level agreements via Oracle Order Management System
    Monitor Oracle alerts for order import, pricing or shipping error and rectify the errors promptly
    Manage the incoming emails request in the mailboxes and respond to questions regarding order status, order changes, price and schedule availcapability, tracking information etc.
    Manage database of customer master setups, customer item cross-reference and traffic profiles in Oracle
    Proactively monitor order holds status, communicating any issues to customers/Customer Operations Account Managers
    Responsible to identify customer order data issues between systems and perform some preliminary investigation before escalating to higher management and Information technology for further trouble-shooting and resolution
    Monitor Export Compliance alerts on customer’s orders that require Export Permit for new application or renewal of controlled items shipments from Taiwan and Singapore warehouses, coordinating with Global Trade Compliance Team and Customer Operations Account Managers on processing
    Understand and apply various VAT/Resale Tax requirements on selected orders to ensure tax compliance to various countries/region tax regime
    Independently process RMA and replacement order request from customer/Customer Operations Account Managers and Customer Quality Engineers according to SOP within set SLAs and SOX requirements
    Responsible for regular data reporting, analysis and data clean-up
    Participate in routine system level testing and ad-hoc testing for automation projects
    Actively contribute to the continuing effort of process improvement and standardization Job Requirements:
    Degree/Diploma holder, or equivalent related practice
    skills in order fulfilment systems and processes. Oracle/SAP background preferred
    Adaptable, flexible, positive and open minded to work in a dynamic, fast paced environment that undergoes constant change
    Must show strong analytical skills demonstrating a focus on process enhancement
    Able to multi task on everyday operational responsibilities as well as project related work in a deadline driven environment
    Must be a team player with good working attitude
    Able to communicate fluently, billigual in both English and Chinese including reading and writing in order to contact with Chinese speaking associates
    Able to work fixed shift hours as required for a 5-day work week (for NA and EMEA shift – to follow the regions’ holiday calendar)
Interested candidates are invited to send your updated resume in MS Word format via Apply Now.
We regret that only shortlisted candidates will be notified. Thank you.


Nearby Transportations

    Expo MRT (CG1)
    Bus 47, 118


5 Changi Business Park Vista Singapore 486040


Average Processing Time

More Than 2 Weeks

Registration No.



Semiconductor/Wafer Fabrication


Facebook Fan Page

Company Size

201 - 500 Employees

Working Hours

Regular hours, Mondays - Fridays

Dress Code

Business (e.g. Shirts)


Medical, Education support, Dental, Parking

Spoken Language





Xilinx (NASDAQ: XLNX) is the world’s leading provider of All Programmable FPGAs, SoCs, MPSoCs and 3D ICs, enabling the next generation of smarter, connected, and differentiated systems and networks.
With over 3,500 patents and 60 industry firsts, Xilinx is known for its historic achievements including the introduction of the first FPGA and the inception of the fabless model. Recent innovations have transformed Xilinx from its programmable logic heritage to an ‘All Programmable’ company, including Vivado HLS C located synthesis, three SDx software defined development environments, new Zynq heterogeneous multi-processing SoCs (MPSoCs) and new UltraScale ASIC-class FPGAs and 3D ICs.
Smarter Systems require more decision-making intelligence. Our customers use our products to bring Smarter Systems to life.  Everything from automotive infotainment and driver safety systems, ultrasound imaging, robotically-assisted surgical systems, advanced wired networks, LTE wireless base stations, 3D TVs, next-generation displays and cameras, factory automation, low-power data centers, surveillance systems, and even sophisticated space vehicles like the Mars Rover for exploring the outer reaches of the universe.

Xilinx takes pride in supporting its community; both externally and internally.  Xilinx has a history of developing programs for its employees and surrounding communities that provide a social impact through outreach, volunteerism, teambuilding and philanthropy.  Areas of focus include education, health, arts and social services. Xilinx culture is represented by a pride in leadership abilities, a passion for excellence, and personal growth.



The Xilinx workforce is embodied by people who are driven, collaborative, and out-of-the-box thinkers who thrive in solving difficult challenges and delighting our customers. Our culture and our industry leading talent management programs will enable you to do your best and be recognized for your results.
Foundational elements of our workforce include: 
    Living our cultural attributes: pride in leadership abilities, passion for excellence, and personal growth
    Creating an inspiring place to grow your skills and realize a fulfilling career
    Helping improve the environment, society, and economy globally through community engagement
    Providing an equal-opportunity, ethical, professional, socially and environmentally-responsible and safe work environment  
When you ask employees what makes Xilinx a great place to work, the first thing you hear about is our unique culture:  pride in leadership abilities, passion for excellence and incredible opportunities to develop and grow professionally.


Job Category: Creative Arts/Media [ View All Creative Arts/Media Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: East (Singapore) Other
Address: East (Singapore)
Company Type Employer
Post Date: 10/24/2018 / Viewed 96 times
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