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Job Offer: Team Lead / Quality Analyst @ PENANG ISLAND ( Native Korean / Japanese spkg):

Job description:


Our client is one of the Global leading companies who provide professional interactions services.
<<Quality Analyst >>
    Uses quality monitoring data management system to compile and track performance at team and individual level
    Supporting the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and significant to the local market nuances
    Provides feedback to call center team leaders, managers, managers and directors as needed
    Performed Risk Control Assessment survey by customer and use that results to improve methodology and technique with agents in real time
    Perform audits Chat, Telephone and Email interactions and provide evaluation feedback to agents.
    Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders
    Strong verbal and written communication skill in both English & Korean language. Delivering solutions and reporting to head of operations directly. <<<Team Leader>>>
    Supports team manager and performs management tasks when manager is absent or out of office
    Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary
    Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
   Assists management with hiring processes and new team member training
   Answers team member questions, helps with team member problems, and supervises team member work for quality and guideline compliance
    Develops strategies to promote team member adherence to company regulations and performance goals
    Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Job  Requirements:
    Min 2 year working practice in Diploma / Bachelor's Degree in any related field.
   NATIVE or Local Malaysian who speaks, written and read in  Korean / Japanese language. 
Proficiency in the English language is a must.
    Ready to work in 24/7 environment with 5 days work
   Willing to Work in Penang
    2 positions are available Company Benefits
   Attractive income package - RM 8000 to RM 10,000 depending on the practice
   Provide flight ticket, accommodation, insurance
   Career opportunities  
Please APPLY ONLINE  or send details resumes to [email protected]

Only shortlisted candidates will be notified.



Average Processing Time

More Than 2 Weeks

Registration No.



Human Resources Management/Consulting


Telephone No.

03-2288 1112/ 04-6192522

Facebook Fan Page

Company Size

51 - 200 Employees




Established since 2005, timesconsult had place many people to organization in Malaysia, Singapore & Thailand.
With our team of dedidated and practices recruiter, we strive to make every placement significant to both employer and jobseeker.
With timesconsult, you'll be assured of employment opportunity, practices consultant working with you, expertiseable information sharing and etc. Timesexec is a divisions which manage placement needs for executive till junior manager and we work with most multinational in town.
Talk with us today to find out how we can place you to organization which has been partnering with us.


Job Category: Creative Arts/Media [ View All Creative Arts/Media Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Bayan Lepas (Penang) - Bayan Baru Other
Address: Bayan Lepas (Penang) - Bayan Baru
Company Type Employer
Post Date: 11/20/2018 / Viewed 11 times
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