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Offer: E-Commerce Manager:

Job description:


The E-Commerce Manager will be responsible for managing and executing digital marketing strategies for a group of branded independent hotels to increase online sales and market share. This includes driving qualified traffic to the hotels' websites as well as maintaining the content and images. this function will work with team members and partners across multiple disciplines.This position is also required to upload and maintain rates parity, to plan and recommend procedures to maximize revenues, occupancy and to push for higher yields according to the standards and policies set by the management.

1. Assume full control on :
• reservations on the books – (forecast for the month and also next three months)
• over-booking/ peak period,
• Maximizing occupancy and average rates (To follow the rates Tier located on hotel occupancy)
• Ensuring that the booking located on segmentation is accurate
2. To submit the report on everyday reservation transaction, forecast and availcapability in the system to DOSM & FOM.3. To update the group and also the movement to DOSM & FOM if there is a group pick up.
4. To brief the reservation staff on all rates (room/meals) and amenities/ facilities/ promotions/ packages of the hotel.5. Supervise the traffic of the following type of reservations with priority on the current 6-week occupancy forecast and future high occupancy periods:-
• FIT Bookings/Group Bookings/Incentive Group Bookings/VIPs
6. Supervise the following tasks :
• All room reservations within the following 6 weeks are keyed-in to the system
• everyday correspondence filing is done
• Proper credit procedures are being followed.7. To check arrival report a day earlier to ensure all requests have been  keyed-in correctly such as market segment, company name, A/R number etc.
8. To conduct training for subordinates and new recruits.9. Keep a close watch on the status of the hotel at all times and issue correct close out dates by categories to the respective departments concerned.
10. To supervise the reservation forecast and availcapability in the computer system and report any irregularities to the Information technology Mgr/FOM.11. Prepare the weekly 3-months forecast report and distribute Information technology to the DOSM/FOM on the 1st day of the week.
12. To compile all reports (no-show, cancellation report) and submit them to the respective departments on a monthly basis.13. Assist the Credit agent/ Financial Controller to ensure that the Hotel’s credit standard and procedures are followed and prepayments are received.
14. Responsible for the upload of new contract rates and company information in the system15. To understand the needs and requests of guests and to pass any sales leads to the FOM and DOSM.
16. To upload the online rates, maintain the rates parity and perform market survey to understand the market  movement17. To report to DOSM on online content management,  seek online marketing opportunities and manage the company´s website and web traffic.
18. To attend sales briefing and sales meeting19. To ensure that the OTAs are achieving budget on a monthly basis and to also monitor on the online pattern and market movement
20. To develop direct and semi-direct online channels  to improve online presence of the hotel.21. To ensure that the hotel sign contract with the OTA’s.
22. To submit monthly sales production report to the DOSM/ FOM located on the monthly production.
23. To prepare reservation report on  VIP arrivals for the week, close-out dates, travel agent production, forecast, no-show, cancellation, sales production and outlook.

SPECIFIC JOB expertise, expertise AND ABILITIES:

• Excellent leadership abilities expertise
• Good communication and writing expertise in English & Bahasa Malaysia
• Computer literate in Microsoft Word, Excel and WINHMS.
• Has expertise on how to upload the rates on Channel Management.
• Able to coach the operator and reservation associates
• Able to delegate effectively.
• expertise of the market situation and able to react according to the market situation

Appropriate qualifications:

• Candidate must possess at least a Diploma or a  Bachelor's Degree in Hospitality/Tourism/Hotel Management or equivalent.
• At least 3+ years of digital marketing, hotel marketing or revenue management practice.



Nearby Transportations

    Monorail Bukit Nenas
    Putra LRT Dang Wangi


1020, Jalan Sultan Ismail, Kuala Lumpur, Malaysia.


Average Processing Time

1 Day Fast

Registration No.





Telephone No.

03-2168 1688

Facebook Fan Page

Company Size

51 - 200 Employees

Working Hours

Saturdays/Shift required

Dress Code

Formal (e.g. Shirts + Ties)


Medical, Miscellaneous allowance, Dental, Parking, Birthday Gift

Spoken Language



1 Bedroom Deluxe


The Face Suites, is a 200 unit, all-suite hotel that offers one bedroom and two bedroom suites fully equipped with kitchenette and modern appliances. Designed to cater to the needs of the business and leisure travellers, Information technology offers  luxury and exclusivity with a stunning view of the Kuala Lumpur city skyline. 
Guests can choose to dine in Tangerine, our fine dining restaurant or Deep Blue Bar on the 51st floor. For those who crave for desserts or just want to grab a bite, Il Viso cafe offers a good selection of sandwiches and cakes. For fitness enthusiast, our fitness centre offers  an broad  selection of weight-training machines and free weights for a good work out.
Strategically located at Jalan Sultan Ismail, Information technology is easily accessible via LRT/Monorail stations and major expressways, The Face Suites is located in the vicinity of "The Golden Triangle" and is near major shopping malls, F&B outlets and the KLCC park.


This brand new Hotel Suite was opened in January 2016. 
Our unprecedented growth provides a fabulous opportunity for high caliber individuals to grow their careers. If you have passion for excellence, we would like to hear from you.
Interest candidates may send in your resume stating your present and expected income or click "Apply Now". 


Job Category: Creative Arts/Media [ View All Creative Arts/Media Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Kuala Lumpur Kuala Lumpur
Address: Kuala Lumpur
Company Type Employer
Post Date: 11/22/2018 / Viewed 35 times
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