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Job Opportunity: Production Support Engineer (Junior Executive):

Job description:

JOB DESCRIPTION

Responsibilities
    Able to work under rotational shift schedule as assigned by the manager. 
    Provide quality Level 2 technical & software application assistance & support to internal and external customers and at least meeting customers’ expectation at all time.
    Monitor and follow up issues reported by customers in ticketing system, email and instant messaging timely and accurately.
    Able to identify, troubleshoot and resolve technical & software application issue, and perform escalation to Level 3 support whenever necessary.
    Perform system maintenance and provide support for software application releases.
    Make regular contribution to expertisebase update and provide training to Level 1 support whenever necessary.
    Carry out any other tasks as assigned by the manager from time to time and whenever necessary to avoid operation disruption.  
Requirements
    Bachelor’s Degree in Computer Science/Information Technology or equivalent.
    Excellent command in English (and Mandarin would be major plus point).
    Good expertise of MS Windows Server.
    practice in customer service and helpdesk software.
    Able to work and deliver results under high pressure and fast pace environment.
    Able to work efficiently with other departments on interdepartmental tasks to ensure the customer’s best interest is maintained.
    Fresh graduates are encouraged to apply.
 

WORK LOCATION

Address

C-9-7 & 8, KL Trillion, 338, Jalan Tun Razak, 50400 Kuala Lumpur.

COMPANY SNAPSHOT

Average Processing Time

3 Days Fast

Registration No.

1265771

Industry

Computer/Information Technology (Software)

Company Size

1 - 50 Employees

Working Hours

Regular hours, Mondays - Fridays

Dress Code

Casual (e.g. T-shirts)

Benefits

Medical, Miscellaneous allowance

Spoken Language

English & Mandarin

COMPANY OVERVIEW

We are a diverse collection of thinkers and executor, continually reimagining what is possible to help us all do what we love in new ways. The people who work here are energetic, flexible, influential, logical, systematic, and clam. And the same personal values are applied to our products and services which make Information technology so unique from our competitor.
Since our founding in 2014, IXONUS has grown by leaps and bounds from offering E-Payment system we now offer dozens of products and services which include e-commerce, e-wallet, online gaming platform, and trading platform across the border to South East Asia. And starting from 5 or 6 engineers, we now have 50 over practiced specialist and a couple of offices in Malaysia. A lot has changed since the first E-payment system generated. But some things haven’t changed: Our dedication to our client and our belief in the possibilities of our organization itself.

WHY JOIN US?

We provide excellent opportunities for people looking for challenges.
If you are proactive, forward-thinking and innovative, consider a career at IXONUS as an I.T specialist such as Engineer, Business Analyst, Tester, etc.
As a fast-growing Information technology solution company, we attract some of the best talents in I.T industry. We provide broad training and career development to ensure we bring out the best in our people so that together, we can offer the best service to our customer.

 

Skills:

Job Category: Creative Arts/Media [ View All Creative Arts/Media Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Kuala Lumpur Kuala Lumpur
Address: Kuala Lumpur
Company Type Employer
Post Date: 05/17/2019 / Viewed 19 times
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