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Job description:


In line with our growing business needs, we are pleased to announce that we have the following position vacant and We are seeking for responsible employees to be part of our growth.
The Employee Engagement Specialist function is responsible to monitor the overall Human Resource Operations and Services functions. The EES will lead the implementation and continuing support of the employee engagement strategy with a focus on improving culture, communications and employee interaction at our company.
tasks AND Job responsibilities:
    Responsible for employment processing (Local & Foreign expertise Worker), compensation, records management, employee relations and retention
    Planning, developing and implementing human resources activities in conformity with the company’s policies, and serves as an advisor to management on matters relating to industrial relations
    Provide timely communication regarding new initiatives and policies, including significant regulatory updates
    Assist in the development, interpretation, application and implementation of disciplinary guideline, grievance handling, employee counselling, performance improvement plan and other disciplinary related matters
    Carry out various consciousness/education programs/activities to ensure that all employees are made known of such policies and guidelines
    Responsible for the investigation, verification and analysis of any misconduct/grievances and complaints by the employees and carry out domestic inquiry when required
    Prepare investigation/domestic inquiry reports for Disciplinary Panel’s deliberation
    Drive and maintain disciplinary action database and initiative within the company
    Prepare Employee Engagement reports to the management
    Conduct Exit Interview analysis and develop structured programmes and activities to drive employees engagement and retention
    Contribute to the continuous improvement plan by monitoring performance indicators (such as sickness absence, levels of grievances and work/life balance) and develop initiatives and solutions to enabled a healthy working culture
    Identify and implement positive employee relations programmes, as well as to involve in employee branding initiatives with the significant stakeholders groups that will lead to a more efficient and motivated workforce To FIT for this function, You must have as below:
    Diploma/Degree in HR/Law field.
    Minimum of 2 years working practice in similar scope.
    capability to converse fluently in English and Bahasa Malaysia
    Pleasant personality, service minded, good communication and high interpersonal skills
    Good expertise of significant computer programs (e.g. CRM software, email), telephone and typing skills
    Must possess own transport
    practiced in FKW hiring process
    candidates must be willing to work in Kuala Lumpur, Malaysia
    Normal business hours with 5 days’ workResults Driven, Persistence, Time Management, Customer Service, Selling / Prospecting Skills, Handles Rejection, Professional. If you have what Information technology takes, APPLY NOW.



Nearby Transportations

    KL Sentral Monorail Station
    KL Sentral KTM Station
    KL Sentral LRT Station
    KL Sentral MRT Station


Suite 1B-3A, Level 3A, Block B Plaza Sentral Jalan Stesen Sentral 5, 50470 Kuala Lumpur


Average Processing Time

3 Days Fast

Registration No.



Call Center/IT-Enabled Services/BPO


Facebook Fan Page Asia Pacific Sdn Bhd

Company Size

201 - 500 Employees

Working Hours

Any 5 days a week

Dress Code

Casual (e.g. T-shirts)


Medical, Miscellaneous allowance, Bonus Performance, Learning and Development Opportunities, Additional Leaves

Spoken Language





SRG ASIA PACIFIC , Established in 1996, SRG Asia Pacific Sdn Bhd has continuously progressed as a premier leading communications provider of outstanding services. Headquartered in KL Sentral, Kuala Lumpur, we are uniquely positioned to be globally connected, both physically as well as technologically. Comprising of energetic, enthusiastic and creative community, SRG APAC has expanded within a short span and growing further at a very aggressive rate on a monthly basis.
    Pionerred in Business Process Management with 18 Years of practice in the industry
    Specialist in Customer Interaction Management (CIM)
    Backed by large conglomerate with shareholding in entertainment, telco, property and many other companies
    Transformation towards IR 4.0 with future proofed technology ie: Artificial Intelligence, Robotic Process Automation and Analytics
    Handling an average 600K customer interactions monthly
    Managing average 5K Emails monthly
    Multilingual capcapability
    Backed by Genesys state of the art PBX/AXD
    OMNI channels customer practice delivery
    ISO Certified 9001 : 2015
    Ministry of Finance (MOF) certified
    MSC Status Company
    Multiple Language capabilities. 
    Multiple Industry awards winner in Customer practice Excellence and Awarded as BEST MALAYSIA EMPLOYEE BRAND Award in 2019



While SRG ASIA PACIFIC has 18 Years of Industry practice and being known as helping customers to grow; most people join us for the exposure of being part of a major brand and remain with us after knowing that we have a fun and enjoyable working environment; as well as family oriented values and cultures. Our main core values is " People First, Customer Led, and Performance Driven".
    An Award Winning BPO Company.
    We practice a vibrant & energetic office culture.
    Our company supports a fun yet balanced working environment.
    We support a safe environment for our employees.
    Digitization Focused.
    Multicultural skills and mindset. 
    skills in sales, service and support. 
    practice leadership abilities. 
    Noticeable staff tenure.


Job Category: Creative Arts/Media [ View All Creative Arts/Media Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Kuala Lumpur Kuala Lumpur
Address: Kuala Lumpur
Company Type Employer
Post Date: 07/13/2019 / Viewed 14 times
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