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Offer: Manager, Business Processing (Support Aus) @ Regional SSC (SC72):

Job description:


    Ensure team processes authorised POS transactions within the required benchmarks.
    Ensure team processes all change requests as received as per stipulated requirements.
    Monitor Work Queue everyday to ensure team is meeting agreed Service levels
    Coach and develop team members to ensure they possess the right expertise and expertise to meet the minimum service benchmarks.
    Complete Management Reporting, Day end reports, Update AOM accurately and within agreed timelines.  
    Ensure everyday audit reports are checked, verified and rectified as per stipulated target and timeline.
    Ensure suspense account(s) are maintained within the stipulated requirements.
    Approve cases that exceed subordinates’ authority including financial transactions.
    Identify, propose and implement improvement opportunities in regards to Technology, People & Processes.
    Attend and obtain certification(s) for authority limit, up-skill, and personal development.
    Performs other responsibilities and tasks periodically assigned by manager in order to meet operational and/or other requirements.
    Review team’s performance on a monthly basis to consistently drive meritocracy and high performing team.
    capability to drive and implement initiatives with the team. 
Job Requirements:
    Candidate must possess at least a Bachelor's Degree or Master's Degree, in any field.
   At least 6-8 year(s) of working practice in business processing operations, with managery/team management practice. 
   managery practice in handling a team size of minimum 15 members or more in everyday operations processing.
    Proficient in both written and spoken English. 
   practiced in supporting Australia/New Zealand/European country before , would be added advantage
    Proficient in Microsoft Office and Excel.
    Prior working practice in Life insurance operations is an added advantage.
    Candidate must be willing to work in Cyberjaya.
    Must be willing to work in conformity to Australia hours (6:30 AM to 3:30 PM)  
Additional Information:
    Permanent position
    16% of EPF - Employer contribution
    Optical & Dental Allowance
    Insurance and Medical coverage
    Fixed Monthly Allowances (Transport and Shift) 
Interested candidate, please APPLY ONLY / send in UPDATED RESUME to [email protected]
Shortlisted candidate, will be notified. 


Average Processing Time

More Than 2 Weeks

Registration No.



Human Resources Management/Consulting


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Company Size

51 - 200 Employees




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Job Category: Creative Arts/Media [ View All Creative Arts/Media Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Cyberjaya (Selangor) Other
Address: Cyberjaya (Selangor)
Company Type Employer
Post Date: 07/13/2019 / Viewed 15 times
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