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Job Offer: CUSTOMER SERVICE EXECUTIVE (KLANG):

Job description:

JOB DESCRIPTION

CUSTOMER SERVICE EXECUTIVE (KLANG)
 
Job responsibilities:
• Receive the booking from customer / assign by HOD.
• capability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOP.
• Provide good communication to customer and internal division bookings and ensure reporting to CS HOD for any critical matter or failure cases or disputed/delayed cases.
• Opening job, prepare and monitor invoicing till job complete for submission to billing.
• Ensure customer receive the invoice completely.
• Ensure individual job task is being fulfilled in term on delivery time and cargo safety.
• Receive customer feedback and discuss with CS HOD for good action plan to improve the customer service.
• Monitor closely for all shipments and update to related parties until shipment arrives POD.
• Record customer complaint to significant folder and come out with a correction action plan to avoid similar mistake from re-occurrence.
Requirements:
• Candidate must possess at least SPM/STPM/”A” level/Pre-U or Diploma in any discipline. • At least 3 year of customer service practice with familiarity in the freight forwarding industry .
• Excellent and strong communication skill, spoken and written in Mandarin, English and Bahasa Malaysia .
• Proactive with strong interpersonal skill.
• Able to work independently with multitasking abilities and able to take work pressure.
• The ideal candidate needs to possess a good self-discipline.

Benefit: • 5 working days (9 am – 6 pm)
• Incentives [ Up to RM 7,000 ]
• Allowances
• Medical
• Dental
• Replacement leave
• Training, and
• Others
 
Interested candidates are required to send / apply via online a cover letter, detailed resume, photocopy of all transcripts and significant certificates and photograph.
 

WORK LOCATION

Address

PTD 41365, Jalan Idaman 2/3, Taman Perindustrian Senai, 81400 Senai, Johor, Malaysia

COMPANY SNAPSHOT

Average Processing Time

More Than 2 Weeks

Registration No.

537963-V  

Industry

Transportation/Logistics

Website

http://www.lblgh.com/

Facebook Fan Page

https://www.facebook.com/Lima-Bintang-Logistics-Sdn-Bhd-448408021876054/

Company Size

51 - 200 Employees

Working Hours

Regular hours, Mondays - Fridays

Dress Code

Business (e.g. Shirts)

Benefits

Medical, Miscellaneous allowance, Dental, Parking, Vision

Spoken Language

English

COMPANY PHOTOS

   
   
   
   
   
   

COMPANY OVERVIEW

Lima Bintang Logistics  was founded with the purpose of Making Every Delivery Safe For People.
Since our founding in 2001, LBL has grown tremendously. From offering general transportation we now offer fully integrated logistics solutions and services—including public bonded warehouse, heavylifting and heavy transportation services, LMW consultancy and compliance services, chemical and dangerous cargo logistics, marine and offshore logistics, container haulage and international freight forwarding. And starting from 20 employees in small town Kota Tinggi,Johor, we now have more than 200 employees and drivers and 7 offices in Malaysia and Singapore. A lot has changed since the first LBL truck appeared. But some things haven’t changed: our commitment and our belief in delivering our purpose of " Making Every Delivery Safe For People".
We are expanding in line with rapid growth of the Company. If you are keen and interested with being part of member in realizing LBL purpose, possess the right attitude and willing to shape the future of Malaysia Logistics safety performance. We welcome you to be part of Lima Bintang team!
 

WHY JOIN US?

LBL is not hiring workers, we are seriously inviting talent to serve and contribute to the company for betterment of industry and community.
You must a person who want to make a positive impact to Malaysia logistics industry by driving the safety performance and embrace the best practices.
LBL is a business organization with minimum hierarchy, we work in environment of corporate system and family culture. As such, we trust each other as family member and guided  them with integrated management system (LBL is ISO9001 and OHSAS 18001 certified company)
 
We embrace members with outstanding performance and compensate them handsomely.
We embrace technology and embark into fully digitization for future logistics era.
We embrace members has great learning spirit, we believe reading is the key part of growing. Learning and sharing form important part of core value for LBL
We embrace members with great leadership abilities, who can share their ideas, improvements, solutions, expertise and unleash team members potential to achieve company goal.
We embrace members who seek continue improvements, continue to challenge our current systems and processes for driving better result. 
We embrace young members who has clear goal setting, showing greate concern on personal achievement, as we believe the future of company shall in hand of young generations.
We embrace members openness and honesty, we believe failure shall be part of journey toward success. We value suggestion for improvement and solutions, we say no to excuses.
We embrace straight and open discussion, we say no to office politics
 
Collectively, we have more than 180 employees enabling our purpose in Making Every Delivery Safe For People. You can be the part of us in shaping the future of Malaysia Logistics Industry!
  

Skills:

Job Category: Creative Arts/Media [ View All Creative Arts/Media Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Klang / Port Klang (Selangor) - Bandar Botanik Other
Address: Klang / Port Klang (Selangor) - Bandar Botanik
Company Type Employer
Post Date: 09/12/2019 / Viewed 28 times
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