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Offer: AVP Entity Maintenance:

Job description:


Data Services (DS) function is responsible for setting up and maintaining client entity reference and trading accounts for the Global Banking and Markets business via single, global client data on-boarding and account maintenance service model. The function leverages globally consistent operating principles and a standard service proposition to deliver high-quality client data and its continuing maintenance all over the client life cycle with HSBC. The function operates globally as one integrated team to provide service across the group. There are two key streams of activities with in DS.
1. DS Entity - Responsible for set-up and maintenance of Client Entity Reference data and client unique identifiers on Golden Source system. This involves independently validating the client legal status and maintaining up to date client information.
2. DS Account - Responsible for set-up and maintenance of the Account & Standard Settlement Instructions on various Markets system for all assets classes.

The function supports Global Markets onboarding process by undertaking initial client entity legal verification and then subsequently setting up trading accounts and loading settlement instructions. The function is supported by a hub-spoke model, where by teams in GSC undertake all the processing work for over 44 countries and onshore hub provides business relationship management and support. Given the nature of the data DS function maintains, the team also supports client data readiness for Global Standards, various regulatory demands impacting GBM business including client off boarding.
Business leadership abilities
• Contributes towards the development of business strategy and operating model of the function
• Build functional capcapability of the team. Deliver an efficient and effective operations.
• Continually seeks ways to improve organizational efficiency by reviewing the operating processes and implementing change within their remit, including improvement in data quality.
• Champions change initiatives and build a shared culture with business partners and their team.
• Demonstrate strong knowledge of the stake-holder needs and priorities and translate them into actions / activities for the team.Customer, Stakeholders & Relationship Management
• Build and maintain a culture of strong working relationship with key stakeholders across the group.
• Develop good client relationships to gauge performance perceptions. Understands their needs and identifies areas of opportunity.
• Develop innovative solutions for client service opportunities and ensures delivery through the team’s performance.
Stake-holder Management
• Develop a deep and strategic relationship with various stake-holders of DS – Entity
• Establish and maintain relationships with internal HSBC business units / managers for managing day-to-day business
• Ensure that frequent and continuing communication channels are established with the strategic service partner and internal stake-holders
• Improve the service provided to all mentioned customer groups
• Timely escalation and communication of any identified issues
• Proactively identify and address issues/ concerns highlighted by internal/ external stake-holders
People Management
• Lead and motivate staff with widely differing aspirations working in an operational environment where deadlines are critical.
• Create and retain the culture of “one team” within and across sites. Manage attrition across the function.
• Up-skill staff to achieve business / individual goals, sharing knowledge and practice and providing assistance on referred issues.
• Develop people, identify talent, plan succession and drive coaching and mentoring across the section.
• Adapt management style to achieve the people strategy, which supports diversity, creates a climate of inclusiveness and recognizes individual strengths and development areas.
• Leads the people agenda within their remit and engages colleagues to share best practice across GBM SC(s).

Operational Effectiveness & Control
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the Group Compliance Policy as applicable to the function in conjunction with the significant Compliance Department. 
• To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
• Address control issues identified during BRCM reviews / audit, working closely with other support functions where cross-functional solutions are required
• Ensure compliance to the approved Data Policies and Standards and potentially introduce new policies and standards for consideration by senior management
• With BCP established, test resiliency both directions every quarter.
• Champions the risk and control framework with their teams; engages and participates in the periodic and/or ad-hoc reviews of procedures to ensure they are in line with Group policy and FIM, monitors for completeness of mandatory control training for their areas. Follows up on non-adherence.
• Encourage a learning environment through the open discussion of lessons learnt from incidents and covering training needs.
• Drive identification and remediation of control issues and procedural weaknesses.

Cost Management
• Operate and manage cost within the agreed Budget
• Reconcile actual headcount to planned headcount and ensure no adverse variance.
• Track and record sustainable saves as required.
Process Management
• Maintain strong operational and process management disciplines with in the team to ensure team consistently meets or exceeds the agreed service standards.
• Re-engineer and align processes to introduce changes across processes / systems to improve operational efficiency.
• Participate, contribute and help implement all aspects of Projects, Process, Process Improvements (whether Strategic, Technology or those arising locally.)
• Provide timely reporting to stake-holders and senior management
• Define current benchmarks to show improvements. Introduce business focused metrics to facilitate transparency
• Act as point of escalation for issues of non-performance, underperformance, process issues or failings of due diligence.
• Define, Recommend and own quality standards as required from time to time. Champion, support or lead quality data/ operational improvement initiatives.
• Be abreast of data/ operational quality standards/ developments in the market-place
function Context
The function of DS Entity is critical for supporting the DS Strategy of ensuring client data is fit for business consumption at all times. The function involves the need to understand Data Life Cycle, its adherence to meet Customer and Regulatory requirement and internal data standards set by the Financial Standard Authority. this function is expected to demonstrate strong People and Operational leadership abilities in establishing robust operating model which takes the function forward in delivering its obligation to the business partners. The success of the function is critical in helping the business meets some of its key commitment to the regulator or the other Group programs. In view of this, the function will entail working closely with various Product and Technology streams in data life cycle (both upstream and downstream), Global Standards and Regulatory programs, Data Quality programs, Chief Data Office and other continuing project work streams. This is a senior management position in DS and will require working with multiple senior stakeholders across the group. The function will have responsibility to manage a team and strategically aiming to improve data quality and building strong data capcapability and domain experts with in the team. The function is supported by multiple work streams and also involves managing external data vendors. The individual will need to work quite independently without day to day supervision and ensure team remains on the agenda.
Knowledge & practice / Qualifications
• Minimum 10 to 14 years of management practice in managing teams and stakeholders in operational and/or project management function.
• Excellent communication  - Both verbal and written
• Excellent interpersonal expertise and capability to manage relationship with senior stakeholders across different geographies
• capability to negotiate and collaborate in order to meet organizational goals
• capability to take difficult decisions in a complex operational environment
• Strong business and commercial orientation
• Good presentation expertise
• Strong analytical expertise with an problem solving capcapability  & drive solutions
• Very good prioritizing, planning and organizing expertise
• Proven practice in change management and problem-solving
• Strong orientation on operational risk management
• capability to manage resources to continually improve customer service and achieve productivity targets.
• capability to quickly understand the process and how Information technology adds value to the business.
• practice of working in a data function interfacing with Global Markets and/or Global Banking systems and processes will be useful, though not critical.
• significant educational qualification or practice in business, finance, statistics, economics etc.
• Demonstrated practice in managing client relationships and stakeholder issues
• Demonstrated practice in process improvement / regineering will be useful




Hsbc Cyberjaya 63000 Jalan Teknokrat 3 Cyberjaya Selangor Malaysia


Average Processing Time

More Than 2 Weeks

Registration No.



Banking/Financial Services

Company Size

2001 - 5000 Employees

Working Hours

Shifting schedule

Dress Code

Business (e.g. Shirts)


Medical, Miscellaneous allowance, Dental, Optical, Life Insurance, Miscellaneous Allowance, Transportation

Spoken Language



Offering exciting careers to talented individuals with one of the world’s largest banking and financial services organisations
HSBC is one of the world’s largest banking and financial services organisations, with around 6,600 offices in both established and faster-growing markets. We aim to be where the economic growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfill their hopes and realise their ambitions. We serve around 58 million customers through our four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking.
Our network covers 81 countries and territories in six geographical regions: Europe, Hong Kong, Rest of Asia-Pacific, Middle East and North Africa, North America and Latin America. Our aim is to be acknowledged as the world’s leading international bank. Listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by about 220,000 shareholders in 129 countries and territories.



“all over our history we have been where the growth is, connecting customers to opportunities. We enable businesses to thrive and economies to prosper, helping people fulfil their hopes and dreams and realise their ambitions. This is our function and purpose.”


Job Category: Creative Arts/Media [ View All Creative Arts/Media Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Selangor - Cyberjaya Selangor
Address: Selangor - Cyberjaya
Company Type Employer
Post Date: 10/10/2019 / Viewed 12 times
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