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Front Office adjunct:

Job description:


Merrida Hotel
Listing description
    Check guest in and out of the hotel in an efficient and timely manner
    Register guests by obtaining or confirming room requirements; verifying pre-registration; assigning room; obtaining information and signature and issuing room keys
    Establish credit by verifying credit cards or obtaining cash
    Have expertise about guest rooms, locations, amenities, features and all other services offered by the hotel
    Provide information to guests and patrons by answering inquiries regarding hotel services, hours of operations, everyday activities, entertainment, local shopping, travel or special functions
    Collect revenue by entering services and charges; computing bill; obtaining payment
    Review accounts and charges with guests during the check-out process
    Contribute to the team effort by accomplishing related results as needed
    Communicate with housekeepers, assign the rooms to be cleaned; update the room status
    Respond properly and promptly in an emergency or safety situation
    Be continually alert for the safety of all team members and guests, reporting any unsafe conditions or suspicious activity to your immediate manager
    Committed to maintaining superior standard of quality, service and cleanliness in the lobby area and at the front office
    Respond to guest comments effectively and promptly; follow up in order to ensure resolution
    Record guest comments or complaints, referring guest to a manager as deemed necessary
    Be expertiseable about everyday hotel operations, check everyday event sheet, bulletin boards and be up to date with all changes, new procedures and events
    Have expertise about room rates, packages, discounts and promotions and know how to handle each
    Update information in the property management system as needed 
Job Appropriate qualifications:
    SPM or Diploma in Hospitality required or equivalent practice from 1-2 years hotel operations is preferable (Fresh Graduate is welcome to apply)
    Willing to work shift
    High degree of customer service and interpersonal expertise
    Computer expertise
    capability to multi-task and be detailed oriented 
    Office: 1 year (Preferred)
    Office adjunct: 1 year (Preferred)



Klang, Selangor


Average Processing Time

More Than 2 Weeks

Registration No.



Computer/Information Technology (Software)

Company Size

1 - 50 Employees


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Job Category: Creative Arts/Media [ View All Creative Arts/Media Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Selangor Selangor
Address: Selangor
Company Type Employer
Post Date: 10/10/2019 / Viewed 19 times
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