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Offer: Cross Sharing Expert (Team Lead):

Job description:


Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Job responsibilities:

Project Management Skills (Primary)
    Lead a workstream (CS / RCS / SRT) or a defined portion of a Service Transition program
    Define, build, and implement workable components to Service Transition programs by leveraging existing standard solution components as much as possible from previous waves
    Planning, monitoring and controlling the Recruitment within timelines, milestones and budget
    Perform CS risk management
    Proactively address changes to scope/effort/budget/change requests/issues during CS and escalate to Transition lead where appropriate
    Adhere to and implement standard transition methods and tools
    Monitor and track the CS progress
    Initiate application access for the team
    Ensure people / process & technology readiness
Operational Skills (Primary)
    Plays delivery function within the program basis FA (PTP/OTC/RTR) or HR function or Information technology function
    Conduct interviews for new hires in the program / project and coordinate timely onboarding in discussion with HR
    Ensure all new and old resources have the required knowledge to take on service delivery
Project Management Skills (Secondary)
    Support Transition Lead by creating response materials for inqury from Fit-Gap sessions
    Support Transition Lead in the estimation of costs for transition and developing work plans for a work stream (CS / RCS / SRT etc.)
    Participate in Fit-Gap session and Service Transition activities
    Apply advanced analytical skills in assessing concepts and alternatives
    Provide the key dates for Information technology enablement to Technology team
    Define detailed cost and benefits of a given solution of a Service Transition program
    Manage stakeholder relationship within their area of responsibility
    Provide peer review to other service transition activities (if developed by another CS Expert)
Operational Skills (Secondary)  
    Coordinate and prepare for Recruitment meetings
    Coordinate pre-process training for the new hires to be able to hit the floor timely when required for CS/RCS 
Job Expectations

Complexity - Degree of difficulty of the assignment
    Requires analysis and solving of moderately to high complex problems.
    Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.
    Requires knowledge of the strategic direction set by senior management and implement in service transitions
    Primary upward interaction is with direct manager. Generally interacts with peers and/or management levels at the client organization Authority & Decision Impact- Power to influence or complete assignments independently and capability to make decisions
    Requires minimal guidance / acts independently when determining methods and procedures on new assignments
    Decisions have a major day to day impact on area of responsibility Scope - Degree of accountcapability for assigned tasks
    Manages medium-large sized teams and/or work efforts during the service transition Skill & Proficiency Expectation
    HR (Hire to Retire) / Information technology (All sub activities) / F&A (PTP/OTC/RTR) industry knowledge (Domain practice)
    SSC Operation Working practice
    Risk and Issue Management practice
    Demand Management / Hiring and Tracking recruitment
    Project Management including tracking of service transition (E2E)
    Work planning / Planning of CS and service transition
    Technology and Work Environment planning
    Reporting capcapability to stakeholders
All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and skills in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the practice Information technology offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, discapability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

“If you choose to apply for this function, please note the special circumstances relating to the collection, use and disclosure of your personal data.

In addition to the “Consent and Acknowledgment – Personal Data” terms and conditions set out in Accenture’s Taleo webpage, if you apply for this function, we will be sharing your personal data with our client. While Accenture is the hiring entity, all candidates hired for this function will be working on Accenture’s project with the client (“Project”). As the client is separately hiring for this Project, your personal data will be shared with the client for the recruitment purposes of either party. Accenture and the client remain separate entities and all recruitment decisions are made independently and separately.

By choosing to submit your CV and/or application for this function, you agree that Accenture can collect, use and disclose your personal data in the manner set out above.”



Level 35, The Gardens North Tower, Mid Valley City,Lingkaran Syed Putra, 59200, Kuala Lumpur


Average Processing Time

More Than 2 Weeks

Registration No.



Consulting (Business & Management)


Facebook Fan Page

Company Size

2001 - 5000 Employees

Working Hours

Regular hours, Mondays - Fridays

Dress Code

Formal (e.g. Shirts + Ties)



Spoken Language





About Accenture

Accenture is a global management consulting, technology services and outsourcing company with unparalleled practice and comprehensive capabilities across all industries and business functions. We collaborate with clients to help them become high-performing businesses and governments. Visit to lgain more about our company, people and the work that we do.
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Why Accenture?
   Culture and Values Grow your career in a global company trusted by clients from almost all industries. Accenture upholds its world-class brand and reputation through its core values and code of business ethics, empowering our people to deliver excellence, serve our clients and contribute to the community.
   Inclusion and Diversity At Accenture, having a diverse workforce is fundamental to our culture and core values and Information technology enables us to compete effectively in the global marketplace. We take the widest possible view of inclusion and diversity to create a high-energy work environment for our people.
   Training and Development Accenture hones the skills and skills of its people through various training and development programs. We offer formal and informal trainings for every career level to help our people acquire and build specialized skills.
   Work Environment Accenture leverages the latest workplace tools and technologies to foster a dynamic and collaborative work environment. This supports the highly collaborative nature of our work, enabling us to learn, network and innovate seamlessly.
   Corporate Citizenship At Accenture, corporate citizenship is central to our goal of helping people and communities become better. This empowers us to make a difference in the lives of others and bring positive change for a “greater than” future.
   Total compensates Accenture recognizes the individual contributions and performance of its people. We also help our employees build a compensateing career through market-significant benefits and professional growth opportunities.



Job Category: Creative Arts/Media [ View All Creative Arts/Media Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Kuala Lumpur Kuala Lumpur
Address: Kuala Lumpur
Company Type Employer
Post Date: 10/10/2019 / Viewed 26 times
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