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Offer: Cantonese Speaking Service Desk Agent (4D Work / 4D Rest - SGD 2600):

Job description:


Cantonese Speaking Service Desk Agent (4D Work/4D Rest - SGD 2600)
***2 Year Contract***
Job location: Kallang
Working Hours: SHIFT located [4 Days Work, 4 Days Rest]
[Order Number: 1991-54527]
    Manages a queue of incident and planned service requests in BMC Service Desk Express.
    Monitors IPCC queues and ensuring that each call receives appropriate attention.
    Assigns service request to helpdesk/dispatch engineer located on priority, expertise, availcapability and business rules.
    contacts with helpdesk/dispatch engineer on an on-going basis to check status of incident.
    Contacts priority users to let them know of status of response.
    Reassigns resources where incident priority dictates the need.
    Act as the authorized agent on behalf of client for 3rd party maintenance and support agreements.
    Perform vendor call-out for support during incidents, where required.
    Track vendor service level achievement and report to client.
    Escalates issues of concern to Team Leader/ Operation Manager.
    Completes everyday operational checklist and status of queues and everyday performance monitor.
    Perform handover and takeover of tasks.
    Provide first level diagnosis according to procedures and work-instruction.
    Maintaining helpdesk SLO in terms of call handling.
    Ensure calls, incident handling and follow-up meet service level objectives. 
    Candidate must possess at least a Diploma or Bachelor's Degree in Computer Science/Information Technology, Data communication or equivalent.
    At least 1 year(s) of working practice in the related field is required for this position.
    Candidates with practice in Information technology call center environments will have a distinct advantage
    Candidate must be fluent in Cantonese to contact with Cantonese speaking clients 
To Apply, please kindly email your updated resume to [email protected]
We regret that only shortlisted candidates will be notified. However, rest assured that all
applications will be updated to our resume bank for future opportunities
EA Personnel Name: Low Jun Yan
EA Personnel Reg. no.: R1984893
EA License no.: 07C5771


Nearby Transportations

    Clarke Quay MRT Station


8 Eu Tong Seng Street #19-99 The Central Singapore 059818


Average Processing Time

More Than 2 Weeks

EA No.


EA Reg. ID



Human Resources Management/Consulting


Facebook Fan Page

Company Size

1 - 50 Employees




Good Job Creations Singapore (License Number: 07C5771) provides total HR solutions with core values of customer focus, teamwork, professionalism and contribution to the society and our clients. Our vision is to create opportunities for Asian talents in Singapore and across the region. For more information, visit us at
EA License No.: 07C5771
Kimiya Shibazaki
Registration NO.: ?R1325719
We agree to protect all personal information and contact details sent to us via your resume according to the Personal Data Protection Act (PDPA) with effect from 2nd July 2014.
All information collected is strictly for the purpose of processing your job application and internal administrative use.  
By sending your resume to us, you acexpertise your consent to the collection and use of your personal data for the above purposes only.    

Our Company’s Privacy Policy:

Do not hesitate to contact our agent if you have further queries with regards to the Personal Data Protection Act.
Data Protection agent: Mr. Kimiya Shibazaki
Contact: +65 6258 8051
[*PDPA clause]
Your data may be used by our affiliated companies under WILL Group Asia Pacific ( for the sole purpose of recruitment.


Job Category: Creative Arts/Media [ View All Creative Arts/Media Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Central (Singapore) Other
Address: Central (Singapore)
Company Type Employer
Post Date: 11/09/2019 / Viewed 17 times
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