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Job Opportunity: Resource Deployment Manager Analyst:

Job description:

JOB DESCRIPTION

Principle tasks And Responsibilities
• Assists with monitoring and balancing the workload of all assigned corrective maintenance Customer Engineers.
• Manage communications and requests from field engineers through email and phone calls (more emails & tasks than phone calls).
• Enter data from these communications into corresponding systems while maintaining a high level of accuracy and efficiency to meet the 1-hour OLA for all communications all over prescribed shift.
• Track and respond to all incoming field requests for corrective maintenance services.
• Identify and dispatch available resources located on needed skills, customer dynamics and employee skill set to provide on-site customer support. This includes using the proper escalation path and notifying the proper Service manager and Director and other appropriate EMC personnel.
• Orders parts for the Customer Engineers to expedite call handling. Maintain a basic knowledge of account base information including internal contacts and basic requirements and procedures for major accounts. Track on-going corrective maintenance issues on turnover and maintaining continuity.
• Partners with other Schedule & Dispatch Specialists within a Geography to source and share additional corrective maintenance resources across the division for effective resource utilization.
• Adheres to product specific guidelines, procedures, and best practices.
• Adheres to all administrative policies and escalation procedures. Uses sound judgment, application of general business principles and demonstrates initiative in carrying out assigned tasks.
• Maintains a current information repository of divisional resource skills and geographic limitations.
• Responsible for first line of support for Corrective Maintenance and Account Management CE's. 
Required
• Good computer skills to include data entry.
• Must have knowledge of Microsoft Product suite including Outlook, Word and Excel.
• Must be able to work under the direction of more practiced Schedule & Dispatch Specialist as well as Management.
• Must be able to respond in a timely manner and prioritize tasks located on urgency and impact to the business.
• Must have 1-2 years customer service in a related field and computer practice.
• Must have steady work history.
 
Desired: Knowledge of Oracle/CSI logging systems and other service delivery applications a plus.
 
Work Schedule Requirements
• Must be available to work at least two shifts (Day, swing or grave; shift length may vary) to provide 24X7 coverage.
• May be required to work overtime.
• May be required to work Alternative Work Schedule. May be required to change shift as business dictates.
• Schedules can shift, but not without notice and they typically stay in the shifts for at least a quarter.
• 14 Full-Time position(s) available.

 

WORK LOCATION

Address

Plot 27, Bayan Lepas Industrial Zone Phase IV, Bayan Lepas 11900 Penang

COMPANY SNAPSHOT

Average Processing Time

More Than 2 Weeks

Registration No.

742481-H  

Industry

Computer/Information Technology (Hardware)

Facebook Fan Page

https://www.facebook.com/CareersAtDell

Company Size

2001 - 5000 Employees

Working Hours

Regular hours, Mondays - Fridays

Dress Code

Business (e.g. Shirts)

Benefits

Medical, Miscellaneous allowance, Dental, Sports (e.g. Gym), Vision

Spoken Language

English

COMPANY PHOTOS

   
   
   
   
   

COMPANY OVERVIEW

Since 1985, Dell has played a critical function in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more. We promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Our diverse workforce is critical to generating new ideas and inspiring innovation. Dell serves customers ranging from the world's largest businesses and public-sector organizations, to small and medium businesses and individual consumers. Dell’s over 100,000 team members are deeply committed to serving our community, regularly dedicating volunteer hours to over 1,500 non-profit organizations. The company has also received numerous accolades ranging from employer of choice to energy conservation awards.

WHY JOIN US?

Why work with us?
    Our Relationships: Working at Dell means collaborating with talented and dedicated professionals who share a passion for smart technology and responsible business and serving our customers’ needs.
    Our Spirit: We innovate. When we see something that could be improved, we get to work inventing the solution.
    Our Culture: We win with integrity. Our people demonstrate our winning culture every day through the positive, supportive and significant relationships they create with customers and team members.
    Our Opportunities: We invest in our people and have developed a series of special programs that facilitate team members as they pursue a career that fulfills their ambitions and potential.
    Our Community: Benefits. compensates. Balance. Our team members’ health and wellness is our priority as well as compensateing them for their hard work. Taking time from our work to volunteer in community events or spend time with their families is just another way for our team members’ to have the right balance in their lives.

Skills:

Job Category: Creative Arts/Media [ View All Creative Arts/Media Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Penang Penang
Address: Penang
Company Type Employer
Post Date: 01/14/2020 / Viewed 12 times
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