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Offer: VIP Services - Executive:

Job description:


**This position is located in Phnom Penh, Cambodia**
**Mandarin language expertise is a prerequisite**
listing title: VIP Services - Executive
General Job Functions
    Greets VIP customers at the Hotel main entrance when they arrive and bids them farewell as they leave;
    Acquire product expertise of NagaWorld F&B outlets and facilities
    Implement company and department’s SOP to subordinates.
    Verify all arriving Incentive hall guest/s prior to membership card application.
    Coordinates with F&B and Front Office for all matters including rooms, transport, and F&B to lead to prosperous delivery of pre-trip itinerary;
    Leverages partnerships all over the property (Hotel, F&B, etc.) to maximize smooth, high end service delivery to VIP customers;
    Answers any questions VIP customers may have as well as to do whatever they can to make sure these special customers feel welcome;
    Coordinates between junkets, tour operators, and different departments to ensure a smooth cooperation flow in serving VIP customers;
    Reports any problem or perceived guest inconvenience to management;
    Keeps up to date expertise of property, product, promotions and events.
    Screen guest/s passport handed over by JV runner/s inside gaming hall. (Proper arrival stamp and validity of passport – any discrepancy report to adjunct Manager)
    Guest profiling (Know each guest by name, likes and dislikes, habit and attitude) Qualifications
    Bachelor degree or equivalent education required
    practice in a similar position in a casino and in an exclusive VIP environment required
    Able to communicate clearly and effectively both orally and in writing
    Proficient English and Mandarin language expertise required, other language expertise such as Vietnamese, Japanese, or Korean preferred
    Well-groomed appearance and capability to wear appropriate uniform is a prerequisite

WORK LOCATION View larger map / directions View larger map


Phnom Penh, Cambodia


Average Processing Time

More Than 2 Weeks

Registration No.





Facebook Fan Page

Company Size

More than 5000 Employees

Working Hours

Regular hours, Mondays - Fridays

Dress Code

Business (e.g. Shirts)



Spoken Language



NagaWorld in Phnom Penh, Cambodia is a subsidiary of NagaCorp Limited, a Publicly Listed hotel and entertainment company on the Hong Kong Stock Exchange.
Established in 1995, NagaWorld is the centre of entertainment in the Mekong region and in November 2017, we welcomed a new milestone with the soft opening of Naga2. With the latest expansion, NagaWorld now consists of 1,658 suites and deluxe rooms, 27 food and beverage outlets and clubs, two luxury spas and the 2000 seat state-of-the-art NABA Theatre. Naga City Walk, an exclusive duty free retail mall operated by China Duty Free connects the two complex.
In addition to the expansion plans in Cambodia, in 2015, NagaCorp held its ground breaking ceremony in Vladivostok, Russia for the ‘Naga Vladivostok’ project which is expected to be completed in 2019.
Whilst you may not have contemplated life in Cambodia, this is a unique opportunity for someone to be challenged in a highly autonomous function in a dynamic business. Our current headcount is above 8000, including over 500 expatriate staff. We are the largest employer in Cambodia with offices in Hong Kong, Macau, Thailand, Vietnam and Russia. To find out more about us, please visit the links below, commissioned by NagaWorld, in partnership with the Ministry of Tourism of Cambodia:
#1 NAGAWORLD - Making Tourism Work
#2 NAGAWORLD - Making a Difference


    We practice a vibrant & energetic office culture.
    Our company supports a fun yet balanced working environment.
    We support a safe environment for our employees.


Job Category: Creative Arts/Media [ View All Creative Arts/Media Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Cambodia - Phnom Penh Other
Address: Cambodia - Phnom Penh
Company Type Employer
Post Date: 03/26/2020 / Viewed 29 times
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