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Job Offer: IT Helpdesk Analyst (Vietnamese Speaker):

Job description:

JOB DESCRIPTION

WHAT you will be doing;
    Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
    Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
    Document and reports on work completed to ensure compliance with Company and Customer Procedures.
    Escalate issues in line with company processes to ensure customer demands are met.
    Evaluate escalations and action appropriately to ensure customer demands are met.
    Provide customer service to internal and external customers to ensure consistent practice.
    capability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
    Identify own development needs in line with business objectives.
    Acts as a function model for colleagues with regards to technical and behavioural competencies. WHO We are seeking for;
   Must able to read & write and speak fluently in Vietnamese and English at Berlitz 7 or 8 as they will be liaising with Vietnamese speaking customer.
    Preferably Entry Level specialized in Technical & Helpdesk Support or equivalent.
    Works under supervision. Uses minor discretion.
    Able to follow instructions and procedures
    Proven practice in Information technology Desktop Service environment.
    Uses information systems, technology functions and applications in line with Information technology industry standards as appropriate to the function
    Demonstrates an organised approach to work.
    Demonstrates customer service abilities
    Routine administrative expertise
    Good interpersonal expertise, basic literacy and numeracy expertise
    Demonstrates consciousness of health and safety at work
    candidates must be willing to work in Puchong or Petaling Jaya
    FOREIGN APPLICANT and FRESH GRAD. is ENCOURAGED to apply.
    Full time position(s) available; 12 or 24 months contract or PERMANENT.
 

COMPANY OVERVIEW

Our Client are one of the Europe's leading independent provider of Information technology infrastructure services. They advise customers on their Information technology strategy, implement the most appropriate technology from a wide variety of leading vendors and manage their technology infrastructures on their behalf.
 
They deliver on-site services in nearly 60 countries, and supply Information technology hardware and software to customers in more than 100 countries. 
 
Currently they are hiring for their team to be located in Puchong and Petaling Jaya.
 
Below are the general job descriptions for the function they are hiring.If Information technology is at your interest, kindly apply through this advertisement. Our Recruiter will speak to you soon and you can get to know the job more with them or the Hiring Manager.
 

Skills:

Job Category: Creative Arts/Media [ View All Creative Arts/Media Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Petaling Jaya (Selangor), Puchong (Selangor) Other
Address: Petaling Jaya (Selangor), Puchong (Selangor)
Company Type Employer
Post Date: 05/23/2020 / Viewed 2 times
Contact Information
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