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Offer: Player Support Agent (German):TransPerfect Translations, SL

Job description:

Location
Passeig de GrÓcia, 11, Spain

Job Type
Contract

Category
Entertainment

 

Job detail


MoGi Group (TransPerfect Gaming Division) is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our prosperous community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 44 languages.
Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional skills?
Our player support department supports over 650 games developers across the globe. We're currently looking for a dynamic addition to our vibrant team of over 200 in-house player support agents who can provide top class support in a fast-paced and active environment.
Responsibilities
    Processing questions and problems from users through a ticketing system
    Answering queries on blogs and forums as well as social media channels
    Getting familiarized with the games so you can advise players
    Getting creative in finding solutions to technical problems and bugs
    Encouraging user loyalty by providing an outstanding service
    Contributing to studio-wide community strategies
    Supporting the community managers with ad-hoc tasks

Your Profile

Ideal candidates will have:


    practice in Marketing, Translation, Journalism, Communications, Copywriting or similar
    Excellent level of English with German skills
    Passion for and expertise of games
    Basic expertise of social media from both user and professional points of view
    Keen to work in an international environment
    Excellent organizational skills
    Good expertise of MS Office
    Excellent interpersonal skills
    practice in the video games industry
    Strong computer and desktop publishing skills
    Strong capability to multitask, prioritize, and work independently with minimal supervision
    Strong analytical, troubleshooting, problem-solving, decision-making abilities, and lateral thinking capacity to readily offer clients innovative solutions
We Offer
    An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projects
    The chance to work closely with a team of like-minded people in a fast-paced, multicultural environment
    A competitive income
    Valuable and transferable work practice in the games industry
    continuing training and professional self-improvement opportunities


Skills:

Job Category: Broadcast/Publishing [ View All Broadcast/Publishing Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Passeig de GrÓcia, 11, Spain, Other
Company Type Employer
Post Date: 09/15/2020 / Viewed 11 times
Contact Information
Company: TransPerfect Translations, SL


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